Customer Support Automation
Real Estate
About the Client
📍Rishikesh, India
The client is a local real estate company specializing in offering affordable commercial and residential properties, both for rent and purchase, to individuals looking to relocate to Rishikesh.
*To respect NDA, the name has not been disclosed.
Overview
Many homebuyers and renters prefer to explore properties and neighborhoods ahead of time for convenience, with over 35% utilizing virtual tours or digital property previews before making their decision. The client recognized this growing demand but faced challenges in effectively managing customer inquiries and follow-ups.
Without a dedicated team for lead management, they struggled to handle initial property inquiries, provide timely responses, and follow up with potential buyers or renters. Additionally, managing post-viewing activities like feedback collection and closing confirmations was inefficient.
The client approached Jina Code Systems after hearing about our success in streamlining operations for businesses in similar sectors. Jina Code Systems implemented SyncMaster, an AI-driven, cost-effective customer support solution designed specifically for real estate businesses.
SyncMaster automated the lead engagement and follow-up processes, ensuring faster responses to property inquiries and personalized interactions with potential clients. This streamlined approach not only improved operational efficiency but also resulted in a significant increase in customer satisfaction and a notable boost in the client’s return on investment (ROI) over time.
*SyncMaster is a flagship product of Jina Code Systems
Cold Calling Automation
The AI agent was programmed to call potential leads immediately after inquiry submission, providing details about property, pricing, and other terms & conditions. It was also trained to answer common queries and pass qualified leads to the booking team.
Follow-up Automation
The AI scheduled follow-ups with interested customers and triggered personalized emails containing payment links and booking confirmations.
Seamless Integration
The AI was integrated with the company’s CRM (i.e. Google Sheets) to ensure smooth handovers to human agents for complex queries and automated backend processes like email triggers.
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