Customer Feedback Survey With

SyncMaster

In Dubai’s bustling dining scene, feedback is crucial for growth and improvement. However, a newly opened restaurant relied on the traditional pen-and-paper method for collecting customer feedback. This approach presented significant challenges:

• Feedback forms were often lost or misplaced, leading to incomplete records.
• Customers preferred speaking over writing to express their thoughts.
• Many diners were in a hurry post-meal, leaving forms blank or providing no feedback at all.
• Lack of a centralized storage system for feedback resulted in no official records or traceability of actions taken.

Faced with these obstacles and constrained by a limited budget, the restaurant turned to Jina Code Systems for an innovative, scalable solution. Leveraging SyncMaster, Jina Code Systems implemented an AI-powered feedback agent to automate the process, improve customer engagement, and enhance operational efficiency.

*SyncMaster is a flagship product of Jina Code Systems

Feedback was analyzed using sentiment analysis and escalated instantly to relevant departments for timely resolution.

All feedback and related actions were stored in a centralized system, creating a secure and accessible repository for future reference.