Streamline customer support, automate inquiries, reduce response times, and enhance the overall experience with AI-driven assistance.
Option for more customization according to your needs.
A premium e-commerce brand in the fashion industry based out of Mumbai, India, faced challenges with traditional customer support systems, including delayed responses to order inquiries, tracking issues, and gaps in support coverage during peak shopping times or staff absences.
These issues resulted in frustrated customers and decreased operational efficiency.
To resolve these challenges, the brand introduced Maya, an AI-powered virtual assistant specifically designed for customer support.
Maya operates 24/7, efficiently handling order inquiries, tracking requests, and offering instant solutions to customer queries. She seamlessly manages support tickets, provides personalized recommendations, and ensures customers' needs are met with precision and speed.
Within the first month, the brand saw a 40% reduction in response times, a 25% increase in customer satisfaction, and a more efficient resolution of support queries. Operational costs were also reduced by 30%.
With Maya's reliable support, the brand now offers a premium customer experience without being reliant on human availability.
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