AI-Powered Feedback Agent

A family-owned restaurant chain in Dehradun, Uttarakhand, India, was struggling with inconsistent feedback management, language barriers with a diverse customer base, and delayed responses to customer concerns. These challenges led to declining customer retention and a negative impact on revenue growth.

To tackle these issues, the restaurant introduced Grace, an AI-powered feedback agent tailored for the food and beverage industry. Grace was equipped with personalized response capabilities, fluency in multiple native languages, and the ability to automatically update feedback into the CRM system. She also sent acknowledgment emails to customers detailing the actions taken based on their feedback.

Within three months of deploying Grace, the restaurant experienced a 35% increase in return customers and a 20% boost in revenue. Customers appreciated the swift and thoughtful responses, while the management gained actionable insights to improve service and menu offerings. 

With Grace’s AI-driven support, the restaurant strengthened its customer relationships and enhanced overall business performance.